Privacy Policy

Privacy Policy – Bravo Pest Control

Last updated: 11. 03.2021

Bravo Pest Control (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what information we collect, how it is used, and your rights regarding your data.

1. Information We Collect

We collect personal information when you contact us, request a quote, make a booking, or interact with our website. This may include:

  • Name

  • Address and postcode

  • Phone number

  • Email address

  • Details about your pest issue

  • Payment or billing information (where required)

  • Messages or enquiries you send to us

We may also collect non-identifiable data such as browser type, device information, and website usage statistics through analytics tools.

2. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide quotes

  • Schedule appointments and deliver pest control services

  • Process payments and issue invoices

  • Communicate updates, confirmations, and service information

  • Improve our website and customer experience

  • Maintain internal records for legal or business purposes

We will never sell or rent your personal information to any third parties.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity – to provide services you request

  • Legitimate interests – to run and improve our business

  • Legal obligation – for tax, accounting, and compliance purposes

  • Consent – when you opt in to marketing communications (if applicable)

4. How We Store and Protect Your Data

Your information is stored securely using appropriate technical and organisational measures. We take all reasonable steps to prevent unauthorised access, loss, misuse, or disclosure of your personal data.

Payment details are processed through secure, third-party payment processors and are not stored on our servers.

5. Sharing Your Information

We only share your data when necessary to deliver our services or fulfil legal obligations. This may include:

  • Pest control technicians are working on your booking

  • Payment providers processing your transaction

  • IT, hosting, or website service providers

  • Legal or regulatory authorities where required by law

Third parties only receive the information necessary for their role and must keep it secure.

6. Cookies & Website Tracking

Our website may use cookies to improve the user experience, analyse website traffic, and enhance functionality. Cookies do not give us access to your computer or sensitive information. You can disable cookies in your browser settings at any time.

7. How Long Do We Keep Your Data

We keep personal data only for as long as necessary to:

  • Provide our services

  • Maintain business records

  • Comply with legal, tax, or regulatory obligations

After this period, your information is securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Request restriction of processing

  • Object to certain types of processing

  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Bravo Pest Control
Phone: 020 800 22 415
Email: [email protected]
Address: 37 Munster Road, London,SW6 4ER

We aim to respond to all enquiries within 48 hours.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services indicates acceptance of the revised policy.